Refund & Return Policy
At Fabro GOLD, we are committed to delivering high-quality construction chemical products. Due to the technical and application-based nature of our waterproofing solutions, tile adhesives, and grouts, our refund policy is strictly defined.
1. General Terms & Eligibility
All sales are considered final. Return requests are eligible only if the product is damaged during transit, incorrect, or has a manufacturing defect verified by our technical team. Issues must be reported within 48 hours of delivery with photographic evidence.
2. Technical Limitations
- Opened, partially used, or tampered products are strictly non-returnable.
- Fabro GOLD does not accept refunds for dissatisfaction caused by incorrect surface preparation, improper application methods, or site conditions beyond our control.
- Customers must consult our technical team before large-scale application.
3. Refund & Replacement Process
Approved refunds are processed within 7–10 working days via the original payment mode or store credit. In eligible cases, we may offer a product replacement depending on availability. Shipping and logistics charges are non-refundable unless the error originated from our side.
4. Direct Support
For any refund or return-related queries, please reach out via Phone, Email, or our integrated WhatsApp support available on the website. Fabro GOLD reserves the right to the final decision after technical evaluation of the request.
Return & Refund Policy
1. General Policy
All sales made through Fabro GOLD are considered final unless otherwise stated in writing. Refunds or returns are accepted only under specific conditions outlined below for our technical construction product range.
2. Eligibility for Return
- Product received is damaged during transit
- Product delivered does not match the technical order specifications
- Manufacturing defect verified by our technical evaluation team
Issues must be reported within 48 hours of delivery with clear photographic evidence and relevant order tracking details.
3. Non-Returnable Items
- Opened, partially used, or technical seals tampered with
- Products damaged due to improper on-site storage or application errors
- Items returned after the approved verification period
- Purchases based on incorrect selection or site estimation by the customer
4. Technical Products Disclaimer
Construction chemicals are high-performance materials. Dissatisfaction caused by incorrect surface preparation, improper application methods, or environmental site conditions beyond our control is not grounds for refund. Consultation is advised before large-scale usage.
5. Refund Process
Approved refunds are processed within 7–10 working days after technical inspection. Refunds are issued via the original payment mode or store credit at Fabro GOLD’s discretion. Logistics charges remain non-refundable unless verified at our fault.
9. Contact for Support
For all refund or return-related queries, please contact our technical support team via Phone, Email, or WhatsApp support available on our official website. Our specialists are available to review your technical documentation.